After Sale Services
The necessity of designing mechanized and consistent systems for managing after-sales services has been doubled, due to the extension of competitive worldwide markets and their effects on a nation’s economy and the growing attention of companies towards providing superior services. The main goal of establishing after-sales services department is to provide organized services with competitive price and quality, to accelerate the process of providing services, to standardize services with regards to the variety of products and to make connections with customers by receiving their feedbacks on the problems and their ideas and expectations to improve after-sales services at Nolan Livestock and Agricultural Group. After-sales services are among the most prominent services any manufacturing company has to provide for its customers. Provision and management of after-sales services, which starts from the time the product is delivered to the customer, control and maintenance of each customer’s info (on the type of product or services received to the terms and type of the contract, …, allocation of identification numbers as for subscription, invoice, contract, guarantee, … , management of services provided for customers according to the above-mentioned numbers is among the most important activities of after-sales services department at Nolan Company. Managers at Nolan Livestock and Agricultural Group believe that innovation in approaches and quality services can attract customers’ satisfaction. In this regard, Nolan Company is providing services for its customers with an automatic system, subsequently decreasing the interferences by staff and the risk of any mistakes and delays.